Dr Milovic has a deliberately small, professional team of clinical and administrative staff who have been selected for their excellence, compassion and commitment to patient care.
Together with Dr Milovic, our team pride ourselves in providing patients with trusted advice and assistance, within the boundaries of our qualifications, and we are well known for our friendly, professional and personalised approach to patient care.
Practice Director – Sonja
Sonja has managed Dr Milovic’s practice since 2008, and continues to work closely with Dr Milovic to manage both Canberra and Melbourne practices, and ensure that patients are provided with the best possible care, in accordance with health regulations and standards, in a friendly professional setting.
Sonja is responsible for overseeing all business and administrative aspects of Dr Milovic’s practice. Sonja is approachable and shares Dr Milovic’s determination for all patients to be properly cared for by his practice.
Sonja has a strong background in tax and business law, as well as health adminstration law as it pertains to a private specialist practice. Sonja has had over 15 years experience in the business law industry, having worked previously at Arthur Andersen, Ernst & Young and Australian Tax Office. Sonja is a Member of the Australian Association of Practice Managers (AAPM) and the National Tax Association of Australia (NTAA).
Patient Care Co-ordinator & Admin Manager – Tran
Tran successfully obtained a Double Degree in Business Management and Health Services Management from Queensland University of Technology in 2006. She has gained over eight years of administrative experience within the healthcare sector, both public and private. Combined with her friendly and caring nature, her skills and passion ensure the delivery of exceptional customer service.
From the moment you walk in our door, Tran helps patients feel welcome throughout their entire surgical experience. Tran will go through surgical paperwork with patients, assist patients with surgical bookings, answer inquiries at first instance and make patient appointments. Tran works closely with Dr Milovic and Sonja to ensure that the practice day to day operations run smoothly.
Reception & Patient Care Co-ordinator – Tiffany
Tiffany works part time within our Canberra practice and has over 10 years of administrative experience working for another prominent plastic surgeon in Canberra. Tiffany assists with patient appointments, enquiries and also other patience care administrative duties.
The Canberra clinic is situated in the modern Equinox complex on Kent Street, Deakin, on the ground floor of the Equinox 1 building.
Dr Milovic’s Equinox practice features a luxurious waiting area and a private waiting area, consulting suite, modern exam room, a minor procedure room with state of the art equipment, private recliner recovery area with TVs, and bathrooms for patients and staff.
The Equinox complex has a 5 star Greenstar office design rating, features a café, off street parking and is adjacent to Calvary John James Memorial Hospital and other allied health services.
Practice Nurse & Patient Educator – Stacey
Patient Care Co-ordinator and Administration – Jacqui
In 2016, Dr Milovic expanded his specialist plastic & cosmetic surgery practice to Epworth Hawthorn, located in the leafy inner Eastern suburb of Hawthorn.
Our Melbourne practice has been warmly welcomed by the Epworth group, and has found it’s home among the Specialist suites. High standard clinical care is of the utmost importance to Dr Milovic, and Epworth Hawthorn is well reputed for its friendly and expert patient care. With a full range of specialists and allied health professionals on site, Dr Milovic can refer his patients
Epworth Hawthorn offers Dr Milovic’s patients boutique accommodation on site, just minutes from the Melbourne CBD, and only a few steps from public transport including Hawthorn train station, tram on Burwood Rd and buses. Ample parking can be found around the building on Burwood Rd, as well as onsite.
With only 8 private hotel type suites with natural light, Epworth Hawthorn patients are cared for in comfort and style. Each suite has a flat screen TV, mini fridge, wi-fi, ensuite, telephone, guest/visitor lounge, A/C and heating.
Dr Milovic previously worked at Southern Health at Dandenong and Monash hospitals, and is pleased to return to his Australian hometown of Melbourne to look after plastic & cosmetic surgery patients, from pre-operative planning to post operative care.
Accredited Surgical Facilities
As a Member of the Australian Society of Plastic Surgeons (ASPS), Dr Milovic is committed to performing all plastic and cosmetic surgery procedures which require sedation or general anaesthesia in safe, accredited hospitals and day surgery centres.
Currently, in Australia, it is legal to conduct invasive surgical procedures in unaccredited facilities. There are many surgeons who conduct invasive cosmetic procedures in unaccredited rooms, which lowers the cost for the patient, however, in these settings, there is no independent quality assurance and no way for authorities to monitor that the surgery is being performed safely and expertly.
Whilst your costs do go up if you have cosmetic surgery at an accredited facility, rather than in a surgeon’s rooms, you will have peace of mind that the accredited hospital or day surgery will ensure the following complies with best practice Australian surgical standards:
- the anaesthesia used is safe,
- the anaesthesia is administered by a qualified Anaesthetist
- that there are in depth clinical and administrative policies and procedures to ensure patient safety infection control, sterile supply and clinical waste management minimum quality and audit requirements (eg medicines checked for expiry dates and kept at correct temperatures)
- credentialing of clinical staff (i.e. checking that they are appropriately qualified, are registered with AHPRA and satisfy CPD requirements each year)
- building and facility issues (eg fire protection, resuscitation equipment is present and works)
An accredited facility must undergo strict assessment by an external auditor to ensure that all invasive plastic or cosmetic surgery procedures and after care are performed safely and at the highest possible standard, i.e. Australian Day Surgery Council, ISO or Australian Council of Healthcare Standards (ACHS) standards.
Dr Milovic chooses to operate, and has admitting rights, at the following accredited facilities:
- National Capital Private Hospital, Garran ACT
- Barton Private Hospital (incl. accredited Medihotel), Barton ACT
- Calvary John James Memorial Hospital, Deakin ACT
- Canberra Private Hospital, Deakin ACT
- Epworth Freemasons, East Melbourne VIC
- Epworth Cliveden, East Melbourne VIC
- Epworth Hawthorn, Hawthorn VIC
Should you have any questions or require further information about accredited hospitals and day surgery centres, please refer to the ACHS website.
Medi-hotel Facility – Barton
Dr Milovic is pleased to offer his day surgery patients the option of staying overnight or longer at Canberra’s first 5 Star Medi-hotel at the Hotel Realm Barton, co-located with Barton Private Hospital.
What is the Medi-hotel?
The Medi-hotel is post-operative surgical accommodation co-located with the Barton Private Hospital at the Realm complex in Barton. The Medi-hotel is an accredited facility, so you can rest assured that quality and safety have been independently audited.
Why stay at the Medi-hotel?
Stay in the heart of our nation’s capital and enjoy a luxurious stay at home after your surgery, with the bonus that Dr Milovic, his Anaesthetist and nursing team nearby to provide professional post-operative care.
After your day surgery procedure, you will have your initial recovery at Barton Private Hospital and then be escorted by staff to your private Medi-hotel suite at the Hotel Realm, located within the same complex. You will be given information about your overnight stay and care. Nursing staff will stay in a nearby suite and are on call from the time you check in until 8am the following morning, or until you are reviewed by Dr Milovic. Nursing staff will monitor your recovery overnight including observation of your vital signs, checking your surgical site and helping you with any pain relief. You can access the nurses at anytime day or night during your stay.
At the Medi-hotel, you will have 5 star luxury from the moment you check in after your surgery for both you and an overnight guest. A sumptuous, 5 star quality two course dinner for two will be prepared by Hotel Realm’s chef to help you settle in for the evening. In the morning, you and your guest will have an in room full breakfast and free newspaper.
For our interstate patients, we can assist with pre and post surgery accommodation bookings at the Hotel Realm or nearby. Please ask for assistance.
Whether you are from interstate, or having a discreet stay-cation, you can be assured that Dr Milovic and his team will be by your side throughout your post-op recovery. Dr Milovic is committed to ensure that his patients receive continuous care and expects this standard of care to flow on through his staff.
The Anaesthetists with whom I work with are all qualified Specialists, who are highly skilled and experienced in ensuring that your anaesthesia during surgery is safe. All are Fellows of the Australia and New Zealand College of Anaesthetists (ANZCA), which is one of Australia’s largest specialist medical colleges. The ANZCA is to Anaesthetists what the Royal Australasian College of Surgeons (RACS) is to Specialist surgeons, like myself. For more information about ANZCA, please visit www.anzca.edu.au
To read more about Anaesthesia in general, please visit the Patient Resources page the ANZCA website.
“Once I take on a patient under my care, that patient can expect to be treated as an individual and not as a number. It is a great responsibilty as a patient’s overall wellbeing, health and safety is paramount in my mind. I don’t want to scare people off from having surgery, but I want them to be well informed and to understand that cosmetic surgery is not a commodity, much like a car or TV. It is elective and should be carefully considered” says Dr Milovic.
On patient service and aftercare, Dr Milovic says: “I expect my staff to provide best practice service towards my patients. My patient can expect me to care for them after surgery until they heal, ie once I am satisfied that further care is not required, and as long as they also feel they no longer need my attention. When that is, will be determined by their recovery and individual needs. Of course, I am always interested when patients look me up some years later and tell me how they are doing since surgery.”